Terms and Conditions

This web site is the property of CanSupply.com Inc.

Mailing Address: P. O. Box 146
Saint John, New Brunswick
E2L 3X8
Canada
1-888-617-6888
The CanSupply.com Business Number is 88618 6527

CanSupply.com takes pride in its ability to provide its Customers with quality products at competitive prices with the click of a button. By using our Website, you agree to be bound by the terms and conditions set out below. Should you have any questions on any of these terms and conditions, please contact us and we will be pleased to have one of our Sales Executives speak with you.

This site is a business to business electronic commerce site and we prefer to do business with businesses that have established credit terms and will be able to implement Electronic Funds Transfer. This is not a consumer site.

payment terms | freight/shipping | policies/warranties | return policy

Payment Terms

Upon credit approval, payment terms are net 30 days from invoice date. We also accept Visa, Mastercard, American Express, Direct Deposit and online banking.

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Freight/Shipping:

All in-stock orders placed by 5 p.m. EST will be shipped the same day, subject to credit approval. Free ground shipping on orders over $150.00, orders under $150.00 are subject to standard Purolator pricing. Air Shipping is chargable on any order.

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Pricing Policy:

All products are priced individually, unless otherwise noted. All prices are in Canadian dollars. Prices are exclusive of tax and CanSupply.com will charge HST/GST or PST as applicable. CanSupply.com is not responsible for any losses as a result of pricing errors, whether caused by typographical errors or omissions or otherwise. In the event of a pricing error, CanSupply.com will make reasonable efforts to contact you as soon as possible with the corrected pricing information. CanSupply.com reserves the right to update prices, product specifications, and policies at any time without notice. CanSupply.com and its suppliers assume no liability for damages, direct or indirect, resulting from the use of any product purchased or any consumable in any machine, and only applicable vendor warranties are available.

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Return Policy:

Customers can return:

(i) Defective Merchandise, with exceptions* noted below.
(ii) Product ordered incorrectly (customer order error); and,
(iii) Product which differs from the product ordered (CanSupply.com order error).
1. A returns authorization number (RA#) must be obtained (as set out in paragraphs 2 and 3 below) before returning the goods. Merchandise returned without an RA# or proper authorization or labels will not be accepted (and will be refused or returned at the Customer’s expense).

2. The RA# must be requested within 120 days of the date of purchase.

3. Please complete the RA# form and submit it to our customer service department. An RA# and shipping instructions will be sent to you.

4. Product that is returned as defective, and which upon inspection, proves not to be defective, will be sent back to the customer freight collect.

5. Products returned in excess of what is authorized will be sent back freight collect.

6. Incorrect product returned will be sent back freight collect.

7. Returns due to a customer error (as set out in paragraphs 4, 5, and 6 above) are subject to a 15% restocking fee. Returned product will be accepted only if the condition permits resale (i.e. product must be unopened with labels or marking on the package).

8. CanSupply.com errors must be reported within two business days of receipt – this includes misshipments, shortshipments, and entry errors.

9. Proof of delivery (if required) on a return to CanSupply.com is the responsibility of the shipper.

*Defective Returns: A letter describing the defect must accompany all defective merchandise. All products must be returned in the original box/package. Canon or Hewlett-Packard toner or inkjet cartridges that are empty or not in the original box will not be credited. Please enclose a print sample with defective printer drums and cartridges.

The following restrictions on defective returns are imposed by the vendors, and are subject to change:

BOTTLE/BAG COPIER or FAX TONER – Bottled/bagged toner products are shipped in new, salable condition. All sales final.

CARTRIDGE-BASED COPIER/FAX SUPPLIES – To obtain a return authorization number, please fax a letter from the manufacturer or authorized service technician describing the defect. A copy must be enclosed with the product when returned.

RICOH LASER PRODUCTS – Defective Ricoh Laser Products must be returned directly to Ricoh by the customer; Ricoh will then send a replacement product. Please call 1-800-882-4585. All other Ricoh products (copier/fax toner, etc.) may be returned to CanSupply.com.

Please ensure all products are returned to the location specified on the RA# form.

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Limitation of Liability

In no event will CanSupply.com, or its suppliers, be responsible to you, or to any third party, for any damages or losses suffered as a result of your use of this site, and you acknowledge and accept that, whether such damages or losses are direct or indirect, you will have no right of recourse against CanSupply.com or its suppliers, except as may be expressly provided otherwise in these terms and conditions.

In particular, neither CanSupply.com, nor any other parties involved in creating and delivering this website has or assumes any liability for any direct, indirect, special, incidental, punitive or consequential damages with respect to the information, services, content, advertisements or third party links contained on or otherwise accessed through this website, including lost profits or damages from loss of use or loss of or corruption in data, and whether arising in contract or in tort, even if CanSupply.com or such other parties have been specifically advised of the possibility of such damages.

Governing Law: By accessing or using this website you agree to these Terms and Conditions and that the laws of the Province of New Brunswick apply to any disputes which may arise hereunder, including all matters relating to or arising out of the access to and use of this website including all services which are offer through herein.

Please note that we may show a product out of stock when it is a product on allocation. Please place an order for the quantity you require and efforts will be made to ship your order as inventory allows.

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